Frequently Asked Questions

A list of our most common questions.

Early and late appointments available by request. Online scheduling through the website. Choose the provider that you feel is the best fit for you and add yourself to the schedule.

Can you prescribe my medication and/or controlled substances?
Yes. We prescribe medications, including controlled substances.

Will I need to do a urine drug screen if I am taking a controlled substance.
Yes. You will be asked to do a urine drug screen at least once per year and possibly at random.

I am receiving pain management medications. Can you still prescribe a controlled substance to me?
It depends. We will need to evaluate and assess your needs. Some controlled substances are unsafe to prescribe together. We will work together to find the right option for you.

Do you provide Medication Assisted Treatment (MAT) for substance abuse?
We do not prescribe Suboxone or Buprenorphine. We do, however provide other medications that can help you with cravings and work with you to reach abstinence. We make referrals for rapid detox.

How often do I need to follow up with my provider?
This varies. After your first appointment, and treatment has started, you will need to be seen within one month. Once your symptoms are stable, you should be seen every three months, working toward every six months. It is important to continue your appointments so that we can reach and maintain optimal stabilization and functionality in your life.

How do I get my medication refilled?
The pharmacy will often request a refill through the Electronic Health Record (EHR). You may also message us through the Patient Portal. If you are prescribed a controlled substance, it is required that you meet with us at least every 3 months. Refills must be requested each month through the patient portal.

Lab work:
If you take a controlled substance, you will need to submit a urine drug screen at least once per year. Lab work can be used to check some medication levels, check for side effects, such as high cholesterol, low sodium, etc., and to make sure that your body is functioning in an optimal level.

You will be sent a lab order form and you can take it to the lab of your choice.

What is the best way to reach my provider?
The Patient Portal will be available to you and it is the only HIPAA compliant method of communication. Texts are not considered HIPAA compliant and will not be used for patient communication.

Do you take insurance?
We accept the following insurance providers:

Self-pay options are available. Contact your provider via the Patient Portal prior to your appointment for details.

"First good experience I’ve had during these challenging times. Accepting of information, caring and eager to help. Couldn’t have asked for more."
A mental health disorder is not merely a diagnosis. It is a condition to be delicately treated for your overall best health. Tele-Mental Health is a great way to be able to stay in your community and still receive quality confidential services. Caprock Alliance for Mental Wellness is committed to delivering the highest quality of mental health services in the Texas region through our award-winning mental health providers.
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